Shipping policy
Thank you for choosing GoodWell! We are committed to providing you with a seamless shopping experience. Below, you will find the details of our shipping policy.
Order Processing Time
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Orders are typically processed within 1-2 business days after purchase.
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Once processed, your items will be shipped within 3-5 business days.
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Please note that processing times may vary during peak seasons or promotional periods.
Shipping Methods and Delivery
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We use USPS for all our shipments to ensure your orders are delivered safely and on time.
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Delivery times may vary depending on your location and the selected shipping method. Estimated delivery times will be provided at checkout.
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You will receive a tracking number via email once your order has been shipped, allowing you to track its progress.
Shipping Rates
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Orders over $49.99 qualify for free shipping.
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For orders under $49.99, shipping costs are calculated automatically through USPS at checkout.
Returns and Exchanges
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We offer a 30-day return policy for unused and unworn items in their original packaging. If you are not completely satisfied with your purchase, please visit our Returns Page for detailed instructions.
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Shipping fees for returns or exchanges may apply unless the item received is defective or incorrect.
Address Accuracy
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Please ensure that all shipping information is accurate at the time of checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost or Damaged Packages
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If your package is lost or damaged during transit, please contact our customer service team at thegoodwellcompany@gmail.com as soon as possible. We will work with the shipping carrier to resolve the issue promptly.
International Shipping
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We currently do not ship internationally.
If you have any additional questions about our shipping policy, feel free to reach out to us at thegoodwellcompany@gmail.com.
Thank you for supporting GoodWell! We can’t wait for you to enjoy your new hat.