Refund policy

Thank you for shopping with us at Goodwell. We value your satisfaction and aim to make your shopping experience as seamless as possible. Please review our return and refund policy below:

Eligibility for Returns

  • Items can be returned within 30 days of the purchase date.

  • The item must be in its original condition, unused, unwashed, and with all original tags and packaging intact.

  • Proof of purchase is required (order confirmation email or receipt).

How to Initiate a Return

  1. Email us at hello@printfits.com with your order number and a brief explanation of why you wish to return the item.

  2. Once your return request is approved, you will receive instructions on how to send the item back to our warehouse.

    Return Address: Goodwell Returns 2801 E 208th St, Carson, CA 90810

  3. You are responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure the safe delivery of your return.

Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and the amount will be credited to your original payment method within 5-7 business days.

  • Shipping costs from the original order are non-refundable.

Exchanges

  • To exchange an item, you must first return the original item following the steps outlined above.

  • Once we receive the returned item and confirm its condition, you can place a new order for the replacement item.

  • Shipping costs for the new item will apply.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Gift cards

  • Items marked as final sale or clearance

  • Customized or personalized items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at hello@printfits.com within 7 days of receiving the item. Include your order number and photos of the damage or defect. We will work with you to resolve the issue promptly, either by issuing a replacement or a full refund.

International Returns

For international orders, the return process remains the same; however, all duties, taxes, and shipping costs associated with the return are the responsibility of the customer.

Contact Us

If you have any questions or concerns about our return and refund policy, please reach out to us at hello@printfits.com. Our customer support team is here to assist you.

Thank you for choosing Goodwell. We appreciate your business and look forward to serving you again!